Site Search:     Happy, repeat customers have kept us in business for twenty years, which is why we back every sale with a30-DAY, NO-HASSLE, MONEY-BACK GUARANTEE. If you are not100% satisfied with your purchase for any reason, simply ship your oder back to us within thirty days for a full (and prompt) refund*. After thirty-days, your equipment will continue to be covered by our strong warranty as described below.*Please contact us for an RMA number prior to return shipment. Shipping and handling charges are non-refundable. WARRANTY PERIOD:  (Twice the Industry Standard!) With two decades of experience behind us, our competence translates into our confidence in the quality of our superior equipment and unsurpassed service. In turn, all of our new-surplus, used and refurbished equipment is backed by aFULL SIX MONTH PARTS & LABOR WARRANTY. EQUIPMENT TYPE PERIOD Stationary Readers/Terminals Six Months Fixed Mount Laser Scanners Six Months Controllers, Transceivers and Repeaters Six Months Pen/Wand Scanners Six Months Connectors, Cables & Adapters Six Months Portable Readers/Terminals* Six Months Portable Laser Scanners Six Months Barcode Printers(excluding print head) Six Months *Batteries sold separately. Batteries are covered by their respective manufacturer's warranty. Please contact your Micro Associates account representative for brand-new, factory-fresh batteries for all your portable devices. WARRANTY PROCEDURE: 1. Notify your salesperson immediately and provide a description of the problem. 2. Get assistance from our technical support staff. Very often, problems may be arise due to operator error and can be corrected over the phone. If not, we will provide you with an RMA number authorizing you to return the unit to us. 3. Once you have received an RMA, you are responsible for shipping the unit to Micro Associates. You should insure the unit for its full value. After repairing or replacing the unit, we will ship the unit back to you at no charge (USA only). If we are not able to repair or replace the equipment, Micro Associates will promptly issue a full refund. Rarely, equipment may become damaged in transit. If you notice any evidence of rough handling, please take pictures of the carton and notify us and your freight carrier. If you encounter a problem with our equipment that is not the result of freight damage: All trademarks, logos, symbols, product names, etc. are the property of their respective owners. We welcome yourcomments about this web site.(440) 350-9900 Copyright © 2011 Micro Associates. All Rights Reserved.